Total Survey Results

  1. Approximately how long have you been using Revenue Rescue?
    3 Mos - 14.9 6 Mos - 19.1 9 Mos - 8.5 1 Yr - 29.8 2 Yrs - 17.0 3 Yrs - 10.6
  2. Has Revenue Rescue exceeded your overall expectations?
    Yes - 100.0 No - 0.0
  3. Please rate Revenue Rescue's adherence to your Department's billing policy guidelines.
    Poor - 0.0 Fair - 0.0 Good - 6.4 Excellent - 31.9 Outstanding - 61.7
  4. Please rate Revenue Rescue's actual dollars collected relative to your expectations.
    25% - 0.0 50% - 10.6 100% - 36.2 150% - 36.2 200% - 17.0
  5. Please rate Revenue Rescue's responsiveness to your calls, questions and concerns.
    Poor - 0.0 Fair - 2.1 Good - 4.3 Excellent - 23.4 Outstanding - 70.2
  6. Please rate Revenue Rescue's accounting, reporting and auditing compliance.
    Poor - 0.0 Fair - 0.0 Good - 12.8 Excellent - 31.9 Outstanding - 55.3
  7. Please rate the amount of negative feedback from the public regarding your department's billing policy.
    Substantial - 0.0 Less than expected - 8.5 Insignificant - 48.9 Zero - 42.6
  8. Please rate the amount of additional paperwork required to bill for services.
    Substantial - 0.0 Less than expected - 34.0 Insignificant - 42.6 Zero - 23.4
  9. Please rate the value of Revenue Rescue's Internet claims submission and daily account status reports.
    No value - 0.0 Little value - 0.0 Valuable - 14.9 Very valuable - 48.9 Must have - 36.2
  10. Did your Department use a billing service prior to Revenue Rescue?
    Yes - 61.70% No - 38.30%
  11. My previous billing service was:
    Alexander - 6.9 Specialized - 17.2 Fire Inc. - 58.6 Other - 10.3 Rather not say - 6.9
  12. Revenue Rescue has collected compared to your previous billing service:
    Far less - 0.0 Somewhat less - 0.0 About the same - 0.0 Somewhat more - 0.0 Considerably more - 27.6 A whole lot more - 72.4
  13. My overall satisfaction with Revenue Rescue compared to my previous billing service is:
    Less satisfied - 0.0 About the same - 0.0 Somewhat better - 0.0 Much better - 13.8 Like night and day - 86.2
  14. Would you recommend Revenue Rescue to other departments?
    Yes - 100.00% No - 0.00%

 
Revenue Rescue, Inc.
425 Round Rock West
Suite 107
Round Rock, Texas 78681

866-987-9111
512-343-1500
866-569-0228 (fax)

Copyright © 1999-2006
Revenue Rescue, Inc.
All Rights Reserved.