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Survey Results
City Of Gilmer Fire Department
PO Box 760
Gilmer, TX 75644
Upsher County
Mike Melton, Fire Chief
903-790-5923
Email: mmelton@etex.net
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Approximately how long have you been using Revenue Rescue?
3 mos
6 mos
9 mos
1 yr
2 yrs
3 yrs
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Has Revenue Rescue exceeded your overall expectations?
Yes
No
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Please rate Revenue Rescue's adherence to your Department's billing policy guidelines.
Poor
Fair
Good
Excellent
Outstanding
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Please rate Revenue Rescue's actual dollars collected relative to your expectations.
25%
50%
100%
150%
200%
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Please rate Revenue Rescue's responsiveness to your calls, questions and concerns.
Poor
Fair
Good
Excellent
Outstanding
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Please rate Revenue Rescue's accounting, reporting and auditing compliance.
Poor
Fair
Good
Excellent
Outstanding
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Please rate the amount of negative feedback from the public regarding your department's billing policy.
Substantial
Less than expected
Insignificant
Zero
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Please rate the amount of additional paperwork required to bill for services.
Substantial
Less than expected
Insignificant
Zero
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Please rate the value of Revenue Rescue's Internet claims submission and daily account status reports.
No value
Little value
Valuable
Very valuable
Must have
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Did your Department use a billing service prior to Revenue Rescue?
Yes
No
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Would you recommend Revenue Rescue to other departments?
Yes
No
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Comments:
We have been very satisfied with the results on the amount of collections we have received. We are able to upgrade our equipment to meet the needs of our department to serve our community. We hope to acheive a better response capabilty with the tools and equipment.
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