Survey Results

          Alvin Volunteer Fire Department
          P.O. Box 715
          Alvin, TX 77512
          Brazoria County
          Rex Klesel, Fire Chief
          (281) 331-7688
          Email: dhughes@cityhall.cityofalvin.com

1. Approximately how long have you been using Revenue Rescue?
   3 mos   6 mos   9 mos   1 yr   2 yrs   3 yrs
   
   
2. Has Revenue Rescue exceeded your overall expectations?
   Yes   No
   
   
3. Please rate Revenue Rescue's adherence to your Department's billing policy guidelines.
   Poor   Fair   Good   Excellent   Outstanding
   
   
4. Please rate Revenue Rescue's actual dollars collected relative to your expectations.
   25%   50%   100%   150%   200%
   
   
5. Please rate Revenue Rescue's responsiveness to your calls, questions and concerns.
   Poor   Fair   Good   Excellent   Outstanding
   
   
6. Please rate Revenue Rescue's accounting, reporting and auditing compliance.
   Poor   Fair   Good   Excellent   Outstanding
   
   
7. Please rate the amount of negative feedback from the public regarding your department's billing policy.
   Substantial   Less than expected   Insignificant   Zero
   
   
8. Please rate the amount of additional paperwork required to bill for services.
   Substantial   Less than expected   Insignificant   Zero
   
   
9. Please rate the value of Revenue Rescue's Internet claims submission and daily account status reports.
   No value   Little value   Valuable   Very valuable   Must have
   
   
10. Did your Department use a billing service prior to Revenue Rescue?
    Yes   No
    
    
11. My previous billing service was:
    Alexander   Specialized   Fire Inc.   Other   Rather not say
    
    
12. Revenue Rescue has collected compared to your previous billing service:
    Far less   Somewhat less   About the same   Somewhat more   Considerably more   A whole lot more
    
    
13. My overall satisfaction with Revenue Rescue compared to my previous billing service is:
    Less satisfied   About the same   Somewhat better   Much better   Like night and day
    
    
14. Would you recommend Revenue Rescue to other departments?
    Yes   No
    
    
15. Comments:
    The Staff at Revenue Rescue are "The BOMB", no other words can describe these people. They all have done an amazing job. My hat is off to them ALL!! If other companies want to double their "Billing Fund", have them give us a call, we will be more then happy to tell them how. Thanks a bunch.
    
    

 
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